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New Food Businesses

A food business must notify the council of its food handling operations by providing its business contact details on the food business notification form.
Notification is required 14 days prior to opening and is only required once unless your business details change.

Once your notification is received, a pre-opening inspection of your business can be arranged (free of charge) to assist the owner with design/layout advice and food safety requirements (see guidelines below).

Home-Based Food Businesses can apply to us for approval using the home-based food business form.

Free Food Safety Training and Information

The Food Act 2001 and associated Food Safety Standards place obligations on Australian food businesses to produce food that is safe and suitable to eat.

I'm Alert is a free online training tool to help food businesses make sure that food is suitable and safe. The program is equivalent to a two-day consultant delivered course. On completion, a training acknowledgment form can be printed for your staff records.

DoFoodSafely is also a free online training tool. The program is also available in Vietnamese, Arabic, and simplified Chinese.

Food Safety Rating Scheme

We participate in the voluntary State-wide Food Safety Rating Scheme.

Its purpose is to inform consumers about how well a food business complies with the Food Safety Standards at the time of their unannounced routine inspection by providing a score, in the form of stars, for businesses to display at their discretion.

  • 5 stars = Excellent.
  • 4 stars = Very Good.
  • 3 stars = Good.

Businesses that receive a rating of fewer than three stars are not eligible for a star rating.

Certificates are awarded after an Environmental Health officer undertakes a routine inspection and any non-compliant issues are resolved. It is optional for a business to publicly display its rating. Only food service businesses i.e hotels, restaurants, cafes, take-away shops, hotels, and retail bakeries are eligible to participate in the scheme.

More information including supporting documentation and contact details can be located on the SA Health Food Safety Rating Scheme website below.

Food Complaints

Our Environmental Health Officers work with food businesses to advise and educate food handlers on the correct way of handling food and keeping food safe and suitable.

If you have any complaints or questions related to food or food premises, please contact one of our Environmental Health Officers.

Foreign Objects

If you find a foreign object in your food, keep it with the food, and store it in a safe place (freezing is recommended). Keep the receipt if possible.

Food Poisoning

Symptoms of foodborne illness may include diarrhoea, vomiting, fever, sore throat with fever, and jaundice.

If you experience these symptoms, you should see a doctor for immediate medical attention. Ask your doctor to take a specimen sample which will then be sent to a laboratory for analysis.