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Supplier Information

Supplier Information

We are committed to maintaining good working relationships with our Suppliers. To support this commitment, We have adopted a supplier charter that outlines the expectations that Council has of its suppliers and the standards to which suppliers can expect Council to comply.

Suppliers that conduct business with the City of Holdfast Bay do so in accordance with their formal contract conditions or Council’s general Terms and Conditions which are also referenced on all purchase orders issued by the City of Holdfast Bay.

Supplier invoices should be sent via email to

Invoices must include a valid purchase order number issued by The City of Holdfast Bay, or they will not be processed for payment. To obtain a purchase order number please contact the contract manager at Council.

EFTsure - New Accounts Payable payment software

Council is implementing EFTsure software solution as part of its accounts payable processes to improve security measures. In January, current suppliers undertaking business with Council should expect to receive an email from an organisation called EFTsure, inviting you to confirm your details with them – this will include your business name, ABN, and bank account details.

The EFTsure software solution is an independent, real-time, continuous controls monitoring system, designed to validate the integrity of online transactions and supplier data. It ensures accurate electronic funds payments and provides greater assurance to customers and suppliers that processed payments are going where they are intended.

Due to the nature of their business EFTsure treats security with the utmost importance. It is a requirement that all EFTsure staff follow strict security guidelines.

The threat of cyber fraud is a risk Council takes very seriously. This type of fraud can include business email phishing scams, or payment data files being altered fraudulently.

Please click here for more information about more about the EFTsure software solution.

Supplier Charter and Purchase Order Terms & Conditions