How we are responding to COVID-19 (coronavirus)
Find out more
Skip to main content

Have you not yet received your September rates notice in the mail?

We’re aware of delays with Australia Post deliveries which has meant that some Holdfast Bay residents haven’t received their 1st instalment rates notice.

If this applies to you, please get in touch with us via phone 8229 9999, email or live chat on our website and we can send your notice via email or in the post.

Please note we have extended the payment due date to 16 October 2020.

The Local Government Act 1999 makes provision for Council to raise rate revenue in order to provide cost effective services to our community. All land within a Council area (except for land specifically exempt as prescribed in the Local Government Act 1999) is rateable. For further information on Council rates please refer to your rate notice, call our Rates Team on (08) 8229 9999 or download Council's Rating Policy.

EZYBILL notification

Get your next rates notice delivered to your inbox.

Receiving your rates notices electronically will make it easier and more convenient for you to manage your payments, save paper and reduce waste. You'll also receive the access to to our quarterly e-magazine.

You'll have your notice accessible on any electronic device (i.e. : phone, tablet, laptop or desktop) and at your fingertips whenever you are ready to pay your rates; anytime, anywhere, 24 hours a day, seven days a week.

Follow the three simple steps to set up EzyBill to receive your rates notices via email.


Get your next rates notice delivered to your internet banking
The way you manage your bills has changed.
BPAY View send your bills and statements straight to the same online bank you use to pay them, saving your from shuffling paper.
With convenient email, SMS or bank message reminders and secure online or mobile access, BPAY View makes it easy to pay on time, every time. And BPAY View is easy on the environment.
Say goodbye to paper bills! Register for BPAY View and receive, pay and store your bills on your online banking.

Three simple steps:

  • Log into your online banking account
  • Look for the BPAY View or View Bills section
  • Register your bills

Payment Options for Rates

Credit Card

Credit Card Payment may be made directly to The City of Holdfast Bay through our secure online payment service. We only accept Visa and MasterCard online. Please enter your customer reference number as located on the front of your notice.


Payments may be made by telephone or internet through your participating financial institution. Contact your financial institution to register, quoting biller code 10132 and the customer reference number which is located at the foot of your rate notice page.

Australia Post Counter and Phone Service

  • Payment may be made at any Australia Post Office with Billpay facilities. The minimum amount payable is $50.00. Credit card payments may be made where available.
  • Telephone payment may also be made through Australia Post Billpay service, please ring 131816. Follow the recorded directions, quoting Billpay code 0504 and the customer reference number which is located underneath the Billpay code on your rate notice.
By Phone

Phone payment may be made via Customer Service Team on (08) 8229 9999

By Post

Cheque or Money Order should be made payable to the City of Holdfast Bay, crossed "Not Negotiable" and forwarded with the payment slip. For payment by Visa or MasterCard, please fill in the back of the payments slip. Payment slips should then be posted to:

City of Holdfast Bay
PO Box 19
Brighton SA 5048

Receipts will only be issued if clearly requested. Post-dated cheques will not be accepted and returned to owner.

Direct Debit

A Direct Debit application form allows the City of Holdfast Bay (User ID No. 401791) to directly debit your financial institution for payment of your Council rates from a savings or cheque account. This facility is not available for credit cards. This payment option is for quarterly installment deductions only.

In Person at Council Offices

Please bring your Rates Notice to a City of Holdfast Bay Customer Service Centre. Eftpos, cheque, money order, Visa and Mastercard are all accepted.

Customer Service Centres are located at:

• Brighton Civic Centre, 24 Jetty Road, Brighton (open 8:30am-5pm Monday to Friday)
• Glenelg Library, 2 Colley Terrace, Glenelg (open 9am-5pm Monday to Friday)

Direct Debit Brochure and Form

Postponement and hardship applications

Forms, fees and charges

Regional Landscape Levy

The Regional Landscape Levy (previously known as the NRM Levy) is a State Government Tax. Councils are required under the Landscape South Australia South Australia Act 2019 to collect the levy on all rateable properties on behalf of the State Government. The levy helps to fund the operations of regional landscape boards who have responsibility for the management of the State’s natural resources. These responsibilities include regional landscape planning, water allocation planning, community capacity building, education and compliance activities.

For further information regarding this levy, or the work the levy supports, please visit the Green Adelaide Board at or phone 08 8204 1910.