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Business Workshop - Retail Experiences to Remember

Lady with shopping bags
Summary:
Customer service essentials for business to increase sales. The workshop will cover a range of retail strategies ranging from competing with online shopping, providing seamless experiences for your customers and how to retain customers.
This event has now concluded.
Where
Brighton Civic Centre
Topic:
Business
Type:
Workshop
Audience
Business
Cost
Free
Book online:
Retail Experiences to Remember
Contacts:
Name:
Tania Dunduk
Business / Organisation Name:
Adelaide Business Hub
Website:

Business Workshop - Retail Experiences to Remember

Location

In this workshop you will cover:

  • Customer in Focus – The joy of shopping and how you can support that
  • Meeting needs – why you exist as a business (knowing your differentiation)
  • Competing with online shopping
  • Create value, restrict discounts
  • Seamless Experiences – What are they and how do you achieve it both in-store and online
  • Casual Purchases into loyal customers & repeat purchases
  • The best kind of marketing – Word of mouth referrals
  • Gifting and gratitude
  • Completing the loop – using digital technology to nurture your connection to your customer

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