COVID-19
How we are responding to COVID-19 (coronavirus)
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A message from Mayor Amanda Wilson

Wednesday 1 April 2020
A message from Mayor Amanda Wilson

There is not one part of the community that hasn’t been affected by the current public health crisis that is Coronavirus (COVID-19).

At the City of Holdfast Bay, we are closely monitoring the latest information from Federal and State Governments and are assessing our response, plans and services, and how we deliver them, on a daily basis to best manage the impact to our people and the community. 

Our staff are continuing to work diligently to adapt to this unprecedented situation and everyone is playing a part in keeping council fully operational. Our goal is to keep providing services not only now, but into the future once life returns to normal.

Councils will play a critical role in assisting communities through this crisis, and in the economic recovery. We are looking ahead to the future at what we can do to support recovery efforts, particularly for our business community.

Some council facilities have had to temporarily close to the public, but the essential services that we provide will continue. Where buildings and services have had to close, for example our libraries and our Community Wellbeing programs, we are working hard to deliver these services in new and innovative ways to our community.

We will continue to service the community, and for many of the council services it is business as usual. We are continuing with our planned infrastructure projects, such as the redevelopment of the Wigley Reserve Play Space and Holdfast Tennis Club, to deliver these important projects. Council services such as waste collection, road, footpath and stormwater maintenance will continue.

With the temporary closure of many businesses due to COVID-19, we are also very aware of the difficulty and financial hardship many people in the community are now facing.

We have introduced immediate, short-term financial assistance to residents, businesses and sporting clubs experiencing hardship during this time.

We are also working on a range of additional supports that we can provide to our community. 

Myself and the team at Holdfast Bay are here to support the community in these unprecedented times. We will continue to ensure we provide essential services to the community, develop new ways to maintain connection and to support those in need during these times, and look to the future to help us as a community recover from this public health crisis.

Council is open and you can reach us on 8229 9999 or keep up-to-date on council services via holdfast.sa.gov.au

Amanda Wilson, Mayor, City of Holdfast Bay

Some of the changes put in place at Holdfast Bay include:

Rate relief

We have implemented several immediate measures to ease the impact of this situation and resultant financial pressures on ratepayers:

  • No fines or interest will be charged on rates until 31 August 2020.
  • Ratepayers can arrange to pay their rates weekly, fortnightly or monthly, based on an amount that suits their budget.  
  • Ratepayers can postpone the fourth installment of 2019/20 to 31 August 2020 without having to pay any interest.
  • Ratepayers aged 60 and over who have a seniors’ card may be eligible to postpone their rates. 
  • Effective from 10 March 2020 until 31 August 2020, new fines and interest on outstanding rates will be waived to assist residents.  External legal action and debt collection processes will also be suspended during this time. 
  • Ratepayers who may be experiencing financial difficulty due to loss of income are encouraged to contact the City of Holdfast Bay on 8229 9999 to discuss other support options to alleviate hardship.   

Sports and Community Clubs

Sporting and community clubs in Holdfast Bay will have their lease fees waived for the next three months starting on 1 April 2020. 

Commercial leases

Businesses and local operators using council buildings will have their lease fees waived for the next three months.

Business support

The Australian Government is supporting Australian businesses to manage cash flow challenges and retain employees. We have full details of the available support for businesses on our website: holdfast.sa.gov.au/covid-19-business-advice

Along with Federal Government support, local initiatives to support businesses include the Southern Business Mentoring Program and access to the Adelaide Business Hub hotline.

Southern Business Mentoring Program

One-hour, one-on-one consultations, in person or via electronic devices, with a business advisor at no cost until 30 June 2020.

Visit holdfast.sa.gov.au/business/sbmp

Adelaide Business Hub – Helpline

The Western Adelaide Alliances of Councils, including the Cities of Port Adelaide Enfield, Charles Sturt, West Torrents and Holdfast Bay in conjunction with the Adelaide Business Hub, have developed a Business Support helpline for small businesses to access.

The helpline is operated by the Adelaide Business Hub and will have two dedicated advisors taking calls and assisting businesses with information, support and basic counselling. A series of Business Survival webinars are available for businesses to join.

Register here: adelaidebusinesshub.com.au

Economic recovery

We are establishing an Economic Task Group to assist with the economic recovery after COVID-19. The group will consist of community business leaders, representatives from our major retail and industrial precincts and specialist council staff in the areas of economic development, tourism, regulatory services, events and creative services.

Customer Service

Our Brighton Civic Centre is closed to the public temporarily, however our customer service team is just a phone call away on 8229 9999. Our website can be accessed at any time for information, for payments and to report an issue - holdfast.sa.gov.au

My Holdfast mobile phone app

Our new mobile app, My Holdfast, is now available to download from the Apple and Google Play stores for the IPhone and Android mobile phones.

The free app draws information directly from council website to give people access to council information and essential services in a quick and simple way via their mobile phones. Including, latest news, the ability to report an issue, bin collection reminders and details of park, reserves, council facilities and nearby businesses.

Libraries

Our libraries at Brighton and Glenelg are temporarily closed to the public - but online, our libraries are open 24/7.

We are also recording videos to upload to our social channels and YouTube to bring some of the childrens’ programs into families’ homes.

There are amazing resources available to people for free via our digital library resources, includes eBooks, eMagazines and eAudiobooks. There is also links to the free Story Box Library Story Box Library for children via our website -holdfast.sa.gov.au/eresources

If you are not currently a library member, you can join online -onecard.network  

Community Wellbeing

To ensure our elderly and vulnerable residents are still being taken care of during this challenging time, our Community Wellbeing team has revised its operations to be able to continue to support those residents while maintaining safe social distancing practices. 

As a result of this, the Community Wellbeing team is doing the following: 

  • Regularly checking up on our most vulnerable residents via twice-weekly phone calls
  • Delivering only essential home maintenance services which can include light globe replacement for low vision residents and replacing smoke alarm batteries 
  • Delivering activity packs which feature puzzles, games, exercise and technology hints and tips
  • Offering our most vulnerable residents the chance to have their grocery shopping done by staff members 
  • Sending a letter to inform residents who use the Commonwealth Home Support Program and the Home and Community Care program about the changes to the Community Wellbeing programs 
  • Encouraging all vulnerable or elderly Holdfast Bay residents that require extra support to contact the Community Wellbeing team on 8229 9828 

Latest health information

The Federal Department of Health is the central source of information for all COVID-19 matters.
It is essential that we all remember the importance of great hygiene practice.  

  • Wash your hands frequently with soap and water for 20 seconds
  • Avoid touching your face
  • Sneeze or cough into the crook of your arm or use a tissue and dispose of straight away, then wash your hands
  • Do not attend work or visit public places if you are unwell

The following websites contains comprehensive and up-to-date information:

You can also contact the national COVID-19 hotline on 1800 020 080